Ocarry inc. (hereinafter referred to as “the Company”) establishes the following privacy policy (hereinafter referred to as “this Policy”) regarding the handling of personal information of users in the services provided through this application and website (hereinafter referred to as “the Services”).
Article 1 (Personal Information)
“Personal information” refers to information about a living individual as defined in the Act on the Protection of Personal Information, which can identify a specific individual by name, date of birth, address, telephone number, contact details, or other descriptions. It also includes information such as facial images, fingerprints, voiceprints, and health insurance card numbers that can identify a specific individual alone (personally identifiable information).
Article 2 (Collected User Information and Collection Methods)
Information You May Provide:
- Name
- Date of birth
- Address (including overseas addresses)
- Phone number
- Email address
- Passport information
- Detailed hotel reservation information
- Other information entered or submitted through input forms or other methods specified by the Company
Information Automatically Collected Through the App:
- Location data (including current location, luggage drop-off and pickup points, destinations, transit points, device orientation, and GPS data)
- Device information (including device ID, OS and version, hardware model, advertising ID)
- Cookie data
- Network information (e.g., Wi-Fi/LTE type, signal strength, connection speed)
- Log data (app launches and shutdowns, access dates and times, IP addresses)
- App information (e.g., app version)
- Engagement data (usage history such as app launches and interaction with advertisements)
Other:
We may collect transaction records and payment information (including personal information) between users and third parties (hereinafter referred to as “Partners”), such as information providers, advertisers, or ad delivery services.
Article 3 (Purpose of Collecting and Using Personal Information)
We collect and use personal information for the following purposes:
- To provide and operate our services
- To respond to user inquiries (including identity verification)
- To send information on new features, updates, campaigns, or related services
- To contact users as necessary for maintenance or important notices
- To detect and deny access to users attempting to use our service for fraudulent or improper purposes
- To allow users to view, modify, or delete their own registration details and usage history
- To bill users for paid services
- Any purposes incidental to the above
Article 4 (Changes to the Purpose of Use)
The Company may change the purposes of use of personal information, provided the new purpose is reasonably related to the original. In such cases, users will be notified or the changes will be posted on this app or website.
Article 5 (Use of Analytics Tools)
This service uses “Google Analytics” provided by Google to analyze usage. Google Analytics uses cookies to collect data anonymously and does not identify individuals. Users can disable cookies in their browser settings to opt out. For details, please refer to the Google Analytics Terms of Service and Google’s Privacy & Terms.
Article 6 (Comments and Contact Forms)
When submitting comments or inquiries, we collect users’ IP addresses. This is a standard function for preventing spam and malicious content and is not used for any other purpose.
Article 7 (Provision of Personal Information to Third Parties)
We do not provide personal information to third parties without prior user consent, except as permitted by law. Exceptions include:
- When necessary to protect life, body, or property, and obtaining consent is difficult
- When necessary for public health or the sound development of children, and obtaining consent is difficult
- When required to cooperate with national or local government agencies, and obtaining consent may hinder their operations
- When the following conditions are met and notified or made public in advance, and reported to the Personal Information Protection Commission:
- That the purpose includes third-party provision
- The data items to be provided
- Means or methods of provision
- That provision can be stopped upon user request
- How users can make such requests
Even under the above, the recipient is not considered a third party in the following cases:
- When personal information is outsourced to achieve the intended purpose
- When transferred due to business succession such as mergers
- When shared use is conducted with specified persons, and details are clearly notified to the user in advance
Article 8 (Disclosure of Personal Information)
Upon request from the individual, we will disclose their personal information without delay. However, all or part of the information may not be disclosed if:
- There is risk of harm to the life, body, property, or rights of the user or third party
- Disclosure may significantly hinder our business operations
- It would violate other laws or regulations
A fee of 1,000 yen per request will be charged. Non-personal data such as history or characteristics will not be disclosed in principle.
Article 9 (Correction and Deletion of Personal Information)
Users may request correction, addition, or deletion of their personal information held by the Company if they believe it is inaccurate. Upon verification and necessity, the Company will act without delay and notify the user of the outcome.
Article 10 (Suspension of Use, etc.)
Users may request the suspension or deletion of their personal information if it has been handled beyond its intended use or obtained by improper means. The Company will investigate the matter promptly and, if appropriate, take action and notify the user. If direct suspension is difficult, alternative measures will be taken to protect user rights.
Article 11 (Disclaimer)
The Company shall not be held liable for any damages resulting from a user voluntarily disclosing personal information through our app or website, except in cases of willful misconduct or gross negligence by the Company.
Article 12 (Changes to the Privacy Policy)
This Policy may be revised without prior notice, except where otherwise required by law. Unless otherwise specified, revised policies take effect upon publication in our app or website.
Article 13 (Contact Information)
For inquiries regarding this Policy, please contact:
32-13 Koyama Nakamizo-cho, Kita-ku, Kyoto-shi, Kyoto 603-8156, Japan
Company Name: Ocarry inc.
Representative Director: Tokuya Hirano
Email: info@ocarry.co.jp
In case of any discrepancies between the Japanese version and translations of this Policy, the Japanese version shall prevail.
Enacted: September 5, 2024
Revised: June 26, 2025